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News
Conversation to Completion redefines contact center AI
1+ day, 17+ hour ago (480+ words) UPDATED 10:20 EDT / SEPTEMBER 11 2026 Ram Rajagopalan (pictured, right), head of product, AI for Zoom CX at Zoom Communications Inc., has spent the past year building that idea into the company’s virtual agent platform. The industry spent much of the last two…...
Extreme Networks' Agent ONE Coworker moves AI networking from dashboards to answers
2+ day, 11+ hour ago (1340+ words) UPDATED 21:58 EDT / SEPTEMBER 10 2026 Operating a network has not changed in decades. Every network engineer knows the drill. An alert fires. You open a dashboard. Then another. Then you pull logs, review client history, ping the wireless team, and, hopefully, an…...
Typewise orchestrates customer-service AI agents
2+ day, 22+ hour ago (365+ words) UPDATED 11:16 EDT / SEPTEMBER 10 2026 Swiss artificial intelligence startup Typewise AG today launched Nova, a system designed to build, run and continuously improve customer-service AI agents without requiring dedicated operations specialists. Nova isn’t a customer-facing chatbot but an orchestrator that works behind…...
Pigment launches AI-generated interfaces to broaden business planning
3+ day, 35+ min ago (568+ words) UPDATED 09:00 EDT / SEPTEMBER 10 2026 The new capability, called Pigment Frames, generates custom interfaces connected directly to the company’s underlying planning platform in real time. The company said Frames differs from standalone generative AI tools that can create dashboards or applications but…...
AWS Elemental adds multiview, ad insertion to help broadcasters personalize and commercialize livestreams
3+ day, 36+ min ago (324+ words) UPDATED 09:00 EDT / SEPTEMBER 10 2026 Announced ahead of this week’s IBC 2026 conference in Amsterdam, an event that showcases the latest advances in media, broadcasting and entertainment technology, the updates span server-side dynamic multiview, real-time scene analysis, low-latency ad insertion and automated ad…...
Gravwell adds five AI agents that gather their own investigation context
3+ day, 35+ min ago (549+ words) UPDATED 09:00 EDT / SEPTEMBER 10 2026 Security data platform company Gravwell Inc. today released Gravwell 5.10, an update that puts five artificial intelligence agents inside a customer’s deployment. The agents collect the context an investigation needs on their own. A Model Context Protocol server…...
JumpCloud extends Agentic IAM with new controls for autonomous AI agents
3+ day, 1+ hour ago (526+ words) UPDATED 08:00 EDT / SEPTEMBER 10 2026 Identity and access management company JumpCloud Inc. today extended its Agentic IAM service to give information technology teams direct control over the autonomous artificial intelligence agents running inside their organizations. Agents now sit in the same directory…...
Sales automation startup Clay boosts valuation to $7.1B in $115M funding round
3+ day, 12+ hour ago (575+ words) UPDATED 20:32 EDT / SEPTEMBER 09 2026 Clay Labs Inc., a startup using artificial intelligence to make business-to-business sales teams more productive, today announced that it has raised $115 million in funding. Wellington Management led the Series D round. It was joined by Alphabet Inc....
Contact center automation faces its ROI test
3+ day, 15+ hour ago (624+ words) UPDATED 18:22 EDT / SEPTEMBER 09 2026 Contact center automation now has to produce results that businesses can measure. Enterprises are moving past broad claims about AI and asking how deployments affect operating costs, employee performance and service quality. TheCUBE Research frames the Sept....
Beyond shared responsibility: When AI acts, who owns the blast radius?
3+ day, 18+ hour ago (1680+ words) UPDATED 15:23 EDT / SEPTEMBER 09 2026 BREAKING ANALYSIS by Dave Vellante and Krista Case The cloud shared-responsibility model was initially not well-understood by many. In fact, early adopters often believed that simply having data in the cloud meant that Amazon Web Services Inc.,…...